Reference to ‘You’ means you and all persons traveling on your booking. Reference to ‘We’ and ‘Us’ means Myanmar Hill Lodges/Putao trekking house. Receipt by us of your initial booking deposit implies that you and all persons in your party have read, understood and agreed to our terms and conditions.
Whether you travel alone or as a member of a group we will only deal with the lead booking name in all correspondence, including changes, amendments and cancellations. The "lead name" must be at least 18 years old at the time of booking and have the legal capacity and authority to make travel arrangements with us. The "lead name" is fully responsible for ensuring the accuracy of information supplied to us on behalf of all persons traveling and is fully responsible for passing on information accurately to all accompanying persons.
A deposit of 30% is required upon confirmation in order to secure your booking. This may be in advance of travel by bank transfer or credit card. This may be in the form of bank transfer, credit card, or on arrival in Myanmar by cash payment in US Dollars. We are not responsible for any extra costs incurred involving bank transfers or credit card payments. If you do not make full payment for your arrangements by the required date we will consider the booking cancelled and you will forfeit any deposit paid.
Prices quoted are net basis and valid according to the date specified on the printed tariffs, quotation, invoice etc. Myanmar Hill Lodges/Kalaw Hill Lodge warrants that the prices or rates quoted are correct at the time of issuance but are subject to change in line with market, tax, government fees or currency fluctuation.
If you want to change any details of your travel arrangements after you have paid your deposit but before you commence those arrangements you should contact us as soon as possible and we will do our best to assist with your request. If the change is minor we will endeavor to make the change at no further cost to you. If the change requires more work then we impose you an appropriate charge ask you to pay the charge before we action the change. Please note we may not be able to accommodate your request during "high occupation period". In such case we will not be responsible for any lost or additional costs incurred. Should trip be canceled after deposit cancellation fee applies.
All cancellations must be advised in writing and are accepted from the date the written confirmation
is received and applied cancellation as below.
30 days before trip date: you will lose 30% deposit
7 days and less before the trip date: 100% of the total cost per person
If reservations are cancelled (or) no-show: no refunds will be made
Additionally, no refund will be made if you abandon your travel arrangements part way through, or miss any scheduled service or meals. If we have to cancel any tour or trek due to unforeseen circumstance, refund will be made. However the operator will not be liable for any additional costs incurred.
No refunds will be considered any unused service after commencement of the tour, trek or expeditions regardless of the reason whatsoever.
It is a condition of your booking with us that all persons traveling including infants and children are adequately insured for the duration of your trip. Should you or any of your group member fall ill whilst traveling with us we will endeavor to provide you with assistance but we will not incur any costs or charges on your behalf. We accept no responsibility or liability for the injury, illness or death of you or anyone in your party.
Kalaw has no facility for disabled people. Therefore we reserve right to refuse to make travel arrangements for disabled travelers in order to avoid risk, injury for the person concerned.
Myanmar Hill Lodges/Putao trekking house reserve the right to refuse to accept a customer or continue dealing with him or her if his or her behavior is disruptive, affects other travelers or is threatening or abusive towards locals, other travelers or our staff. Putao trekking house accept no responsibility or liability for any service booked and denied due to illness, physical unfit, disruptive, threatening or abusive behavior.
Should you or any of your group members encounter a problem or complaint whilst in Putao region he or she must immediately notify them to our field staff or to office located in Putao locally as soon as possible. If you or your group members do not give us the opportunity to resolve the problem locally at the time it occurs then we may not be able to solve them positively.
Myanmar Hill Lodges/Kalaw Hill Lodge assumes no liability for any loss for injury or damage sustained by the person including those occurring outside the programs. Further more accepts no responsibilities for losses or additional expenses due to accident, delay, sickness, weather, strike, unusual delay in permit or other cause beyond its control. Participation in the tour implies the person's agreement to the above conditions. Myanmar Hill Lodges/Kalaw Hill Lodge reserve the right to modify or reverse the original program if necessary in the interest of the clients, however will make fullest possible endeavor to keep up with the original program and arrangements as agreed upon to the best of its capacity.
You should file any complaint to us within 30 days of the final date of arrangements made by us for you. We will not enter into an investigation for any complaint received more than 30 days after you finish your travel arrangements with us.
All rates are net, inclusive of 10% service charge and 5% prevailing government tax and daily breakfast, Daily Lodge activities, Ox cart experience, free shuttle bus between Lodge-Kalaw down Town -Lodge and non-commissionable.
Early check-in (Before 02:00 pm) and late check-out (up to 12:00 pm) are subject to 50% of the room charge, subject to prior confirmation by the hotel.
A complimentary baby cot will be provided for a child under 2 year old. Only one extra bed is permitted in addition to double or twin room. No charges for under 6 year old child sharing bed with parent. No charges for meals for under 6 years old child. 50% charges for the meals for 6-12 years old child. Every 15 paying guests, one single room will be offered complimentary.